Helpdesk1635
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Installing an Exchange Cumulative Update
Microsoft release updates, hotfixes and cumulative updates on a relatively regular basis. When installing Exchange Cumulative Updates (CU), the following steps should be followed to ensure that the...
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Is Authlogics susceptible to the Apache Log4j2 Remote Code Execution vulnerability (CVE-2021-44228)?
In December 2021, the Apache Log4j2 Remote Code Execution (RCE) vulnerability was identified. Authlogics is NOT susceptible to this vulnerability as Authlogics does not utilize any Java or Apache c...
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How to make payments to Authlogics based on your country and currency
Currencies Authlogics is able to quote and invoice in 4 currencies: GBP - Great British Pound USD - US Dollar EUR - Euro ZAR - South African Rand Payments must be sent in the currency stated on t...
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Customising the Self Service Portal
The Authlogics Self Service portal can be customised to look and behave in a way that meets the requirements of your organisation. There are two levels of customisation that can be applied: Chan...
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How to customise email alert templates
Overview The Authlogics Authentication Server uses various HTML based templates for sending alerts via email. These templates can be customised to include different formatting and content as needed...
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How to customise the Self-Service Portal password tooltip
Overview The Authlogics Self-service portal (SSP) includes functionality for users to reset their Active Directory passwords that conform to NIST compliant standards defined in Special Publication ...
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How to integrate Palo Alto Global Protect with Authlogics Multi-factor Authentication
Palo Alto is a RADIUS-aware solution that can be configured to authenticate users via RADIUS. This article describes how to configure Palo Alto Global Protect to integrate with Authlogics Multi-Fac...
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DC Agent does not function when Windows Local Security Authority (LSA) Protection is enabled
Symptoms After correctly installing and configuring Authlogics Domain Controller Agent password policy settings are not enforced when a password is changed. Event log entries from Domain Controller...
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How to enable/disable Diagnostics Logging for the Domain Controller Agent
The Authlogics Domain Controller Agent logs information to the Windows Application Event Log by default. These logs are usually comprehensive enough for day to day operations and troubleshooting. I...
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Which SMS/TEXT providers are supported by Authlogics Authentication Server?
Authlogics Authentication Server supports the following SMS/TEXT providers directly via the server UI. There is no need to configure complex scripts or URL path templates. SMS feature availability ...