Helpdesk1635
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How to make payments to Authlogics based on your country and currency
Currencies Authlogics is able to quote and invoice in 4 currencies: GBP - Great British Pound USD - US Dollar EUR - Euro ZAR - South African Rand Payments must be sent in the currency stated on t...
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What files and libraries are created and used by Authlogics Desktop Logon Agent
If your organisation uses a Threat Detection and Prevention solution that prevents non-approved applications from accessing local server resources, Authlogics Desktop Logon Agent (DLA) may not inst...
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Customising the Self Service Portal
The Authlogics Self Service portal can be customised to look and behave in a way that meets the requirements of your organisation. There are two levels of customisation that can be applied. Chang...
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Where do I find the product documentation?
Detailed answers to many common questions about our products can be found in our comprehensive product documentation. All product documentation is included with the main product download, however, ...
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How to customise the Self-Service Portal password tooltip
Overview The Authlogics Self-service portal (SSP) includes functionality for users to reset their Active Directory passwords that conform to NIST compliant standards defined in Special Publication ...
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Which ports are required by the Authlogics Authentication Server?
Authlogics agents communicate and send authentication requests to the Authlogics Authentication Server with via different methods. As such, certain TCP ports are required to be opened on the Authlo...
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Authentication Server metadata in the Active Directory
Installation of the metadata The Authentication Server does not modify or change the AD schema with extensions, instead, it uses existing LDAP fields; therefore it can be completely removed if req...
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Which SMS/TEXT providers are supported by Authlogics Authentication Server?
Authlogics Authentication Server supports the following SMS/TEXT providers directly via the server UI. There is no need to configure complex scripts or URL path templates. SMS feature availability ...
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How to enable/disable Diagnostics Logging for the Authlogics Authentication Server
The Authlogics Authentication Server logs information to the Windows Application Event Log by default. These logs are usually comprehensive enough for day to day operations and troubleshooting. In ...
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How to enable/disable Diagnostics Logging for the Password Policy Agent
The Authlogics Password Policy Agent logs information to the Windows Application Event Log by default. These logs are usually comprehensive enough for day to day operations and troubleshooting. In ...