Some 3rd party Anti-Virus and Threat Detection & Prevention solutions prevent non-approved applications from accessing local system resources. This can prevent Authlogics Desktop Logon Agent (DLA) from installing or functioning correctly.

Issues can include:

• The installation program may fail to start after initially extracting files.
• Authlogics services failing to access database files or write to log files.
• Components are not able to connect to the Windows services.
• Services are unable to access certificates in the Windows Certificate Store.

Furthermore, some of these issues can appear to be intermittent.

In these situations, the Anti-Virus / Threat Detection and Prevention solution will need to be configured to allow DLA to function correctly. Issues are most commonly found with the following vendors' products, however this is not an exhaustive list:

• McAfee
• Symantec

Configuring Exceptions in 3rd party solution

The following is a list of the Executable, DLL and .NET Framework Library files created and utilised by Authlogics Desktop Logon Agent v3.3 and will need to be "excluded" by the Anti-Virus or "white-listed" by the Anti-Virus or Threat Prevention & Detection solution:

Folders

The following folder and its sub folders:

• C:\Program Files\Authlogics Windows Desktop Logon Agent\

Executable code and processes

Executable code and processes located within C:\Program Files\Authlogics Windows Desktop Logon Agent\ folder:

• Authlogics.WinDLA.Service.exe
• Authlogics.ActiveDirectory.dll
• Authlogics.Core.dll
• Authlogics.dll
• Authlogics.Providers.ActiveDirectory.dll
• Authlogics.WinDLA.Directory.dll

Executable code / processes located within C:\Windows\System32\ folder:

• WinDLA.dll
• Authlogics.WinDLA.COM.dll

.NET Framework 4.6.2 (or above) libraries

• System
• System.Core
• System.Configuration
• System.Configuration.Install
• System.Data
• System.Data.DataSetExtensions
• System.Deployment
• System.DirectoryServices
• System.DirectoryServices.AccountManagement
• System.DirectoryServices.Protocols
• System.Drawing
• System.EnterpriseServices
• System.Management
• System.RunTime.Serialization
• System.Security
• System.ServiceModel
• System.ServiceProcess
• System.Web
• System.Web.Extensions
• System.Web.Services
• System.Windows.Forms
• System.Xml
• System.Xml.Linq

Certificate Store

Some Anti-Virus or Threat Detection and Prevention solutions can also limit which applications and processes can access certificate stores. Authlogics Desktop Logon Agent requires access to the workstation's Local Computer Certificate store and must be given access.